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On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare, or reach out to the contact center at 1-866-262-5342.

Find a Provider

Your health matters! A big part of helping you and your loved ones be healthy and stay healthy is finding the right doctors and health care providers to be part of your team. Review the Find a Provider Flyer (PDF) on our website for more information on our tool before you begin your search.

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Superior also offers telehealth services from the convenience of your home. This gives you 24-hour access to in-network providers for urgent and non-urgent needs. Services available through telehealth include medical help for illnesses such as colds, flu, rash, sinuses, ear infections, respiratory infections, behavioral health and more.

To learn more information and how to set up an account, visit our Telehealth webpage.

The online provider directory was last updated on 12/20/2024

Accessing Care: STAR Health Members

To choose a doctor or Primary Care Provider (PCP), call Superior Member Services. They can give you the name, address, phone number and list of spoken languages (other than English) of a doctor or specialist. They can also help you get a provider's:

  • Professional qualifications
  • Specialty
  • Medical school information
  • Residency information
  • Board certification
  • Demographics
  • Languages spoken by their practice

More information on how to choose a PCP can be found in your member handbook. For the most current information about your provider, contact them directly.

To find out which nursing facilities are in Superior's network, you can call us at 1-866-912-6283 or search our Find a Provider online tool.

Need Help? 

STAR Health Provider Directories

You can get a paper copy of the Provider Directory for free by calling Member Services at the number on the back of your ID card. Paper forms of member materials will be provided within five business days of your request.

For help finding a hospital, please visit: Hospital Quality Data.

To find certified Texas Health Steps providers, please download the directory below: 

Certified Texas Health Steps Providers - Statewide (Excel)

Some Superior providers are trained to complete a Child and Adolescent Needs and Strengths (CANS) assessment. This service is only provided to members in STAR Health. To see a list of providers in your area who can do a CANS assessment, click below.

DFPS staff may also reference the DFPS Regional Boundaries Map (PDF) to find which CANS provider listing is applicable to their area.

For help finding a provider or making an appointment, call member services at 1-866-912-6283. They can give you the name, address and phone number of a doctor or specialist. They can also help you get a provider's:

  • Professional qualifications
  • Specialty
  • Medical school information
  • Residency information
  • Board certification

More information on how to choose a PCP or a specialist can be found in your member handbook.

The doctor will talk to you about your/your child’s needs and will help make plans for you to see the specialist that can provide the best care for you. This is called a referral. Your/your child’s doctor is the only one that can give you a referral to see a specialist. If you/your child has a visit, receives services from a specialist without your doctor’s referral, or if the specialist is not a Superior provider, you might be responsible for the bill. In some cases, an OB/GYN can also give you a referral for related services.

Some specialist referrals from your/your child’s doctor may need approval from Superior to make sure the specialist is a Superior specialist, and the visit to the specialist or the specialty procedure is needed. In these cases, the doctor must first call Superior. If you or your doctor are not sure what specialty services need approval, Superior can give you that information. Superior will review the request for specialty services and respond with a decision.

You do not need a referral for:

  • True emergency services
  • OB/GYN care.
  • Behavioral health services.
  • Routine vision services.
  • Dental services (for children).
  • Family planning services. 

Your doctor might want you/your child to see a special doctor (specialist) for certain health-care needs. While you/your child’s doctor can take care of most of your health-care needs, sometimes they will want you/your child to see a specialist for your care. A specialist has received training and has more experience taking care of certain diseases, illnesses and injuries. Superior has many specialists who will work with you and your doctor to care for your needs. In some situations, the specialist may see you/your child right away. Depending on the medical need, it may take up to a few weeks after you make the appointment to see the specialist.