Crisis Support and Emergency Assistance
Date: 02/14/25
Superior is here to support our members. If you are experiencing a crisis or find yourself in need of emergency care, we can help. Use the information and phone numbers below to find resources to help manage a behavioral health or medical emergency and receive immediate assistance.
What to Do In a Crisis or Emergency Situation
24/7 Behavioral Health Crisis Line: 1-866-912-6283, press * (star)
If you are having a behavioral health emergency, and need assistance from a licensed mental health professional because:
- Your child is engaging in any self-harming behaviors.
- Your child is threatening to harm themselves or others.
- Your child is engaging in behavior that concerns you.
24/7 Nurse Advice Line: 1-866-912-6283
If you have a medical crisis, and need assistance with the following:
- Help caring for a sick child.
- Help knowing if you should see your Primary Care Provider.
- Answers to questions about your health.
Alcohol/Drug Crisis Line: 1-866-912-6283
Pharmacy Helpline: 1-866-912-6283
The pharmacy help line can help you get medications that your doctor prescribed for you.
Emergency Room (ER)
Consider all of your options before going to the ER. Visit the ER if you’re experiencing any of the life-threatening injuries or illnesses below:
- Bad burns
- Bleeding that won’t stop
- Broken bones
- Chest pains or heart attack symptoms
- Convulsions or seizures
- Drug overdose
- Gun or knife wounds
- Ingested poison
- Labor pains or other bleeding (if pregnant)
- Shock symptoms (sweat, thirst, dizziness, pale skin)
- The sudden inability to see, move or speak
- Trouble breathing
Call 911 if you are in need of immediate attention due to a life-threatening injury or in immediate danger. This could be situations such as being unable to breathe or wanting to harm yourself or others. Call or text 988 if you or someone you are with is in suicidal crisis or emotional distress.