Your Member Rights and Responsibilities

Date: 04/08/25

Superior members have rights. They also have responsibilities.

Rights are things you can expect from your health plan. They include:

• Getting all the medically necessary services provided as part of your benefits.
• Being treated with respect.
• Having your medical information kept private.
• Getting a copy of your medical record.

Responsibilities are things your health plan expects from you. They include:

• Asking questions if you don’t understand your rights.
• Keeping your scheduled appointments.
• Having your member ID card with you at appointments.
• Telling your doctor if you had care in an emergency room.

You can find more about rights and responsibilities in your member handbook. Call Member Services at 1-866-912-6283 to ask for a paper copy. A full description of your rights and responsibilities can be viewed online.