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On June 20, 2024, UnitedHealth Group issued a press release offering an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. While the investigation to determine whose data is impacted is not yet complete, UnitedHealth Group has started the process to notify impacted customers and shared a website that provides additional information. UnitedHealth Group continues to offer credit monitoring and identity protection services, as well as a dedicated contact center to address questions. You can learn more about the support resources by visiting Change Healthcare Cyberattack Support and/or by reaching out to the contact center at 1-866-262-5342 with any questions.

Upcoming Provider Satisfaction Survey

Date: 07/24/24

Superior HealthPlan would like to inform providers that our annual provider satisfaction survey will launch later this summer and we ask that you take a moment to share your feedback. With our continuous goal of improving provider experience, we would like to share key improvements made in response to the 2023 survey. This survey serves as the foundation for key improvement initiatives that we undertake each year, and your feedback is critical to making sure we address the right issues.

 Last year, Superior made key improvements in the following areas:

  • Internal changes and audits to improve data accuracy of our Provider Directory.
  • Increasing provider engagement and education through our Provider Advisory Group meetings.
  • Providing education and recommendations to help decrease denials due to lack of essential information.
  • Increasing the educational content shared within Superior’s Provider Newsflash (e-newsletter) to include more topics and resources.
  • Distributing monthly Regional Satisfaction Surveys to providers and monitoring their feedback to maintain a rating of 4 out of 5.
  • Enhancing our participating provider process to automate claim adjustments for Ambetter from Superior HealthPlan to improve timely resolution.

In the upcoming 2024 survey, providers will have the opportunity to share their feedback.

Please be on the lookout for our annual Provider Satisfaction Survey in August, which will be administered by mail, telephone or email. We look forward to learning about how we can continue to improve your experience in doing business with us.

For any questions, please contact your Account Manager. To access their contact information visit Find My Account Manager.