Where to Go for Care
Date: 08/14/24
Superior HealthPlan wants to help you be prepared by knowing the best place to go based on you or your child’s medical needs. Consider all the options when choosing where to go for medical care. If you are not experiencing an emergent health issue, try another alternative than the emergency room (ER).
Read through the options below to help you decide where to go for care based on your medical needs.
Primary Care Provider (PCP): Contact your PCP to schedule a visit if immediate medical care isn’t needed. Some PCP offices have evening/weekend hours available.
24/7 Nurse Advice Line: Call our free 24/7 nurse advice line at the number on the back of your member ID card. A medical professional can answer health questions and help set up doctor appointments.
Telehealth: Superior offers Telehealth at no cost to you. Telehealth is available 24/7 for non-emergency health issues like skin problems, sinus infections or cold and flu symptoms. You can get medical advice, diagnosis or prescription all by using your mobile device. Visit Superior’s Telehealth webpageExternal Link for more information.
Urgent Care: If your PCP’s office is closed, you can go to an urgent care center if your illness or injury is not life-threatening. Visit an in-network care center to avoid out-of-pocket costs. Use Superior’s Find a Provider webpageExternal Link to find an in-network provider near you.
Your Psychiatrist: Your psychiatrist is your primary behavioral health doctor. See your psychiatrist* if you have changes in mood that last more than 3 days, have changes in sleep pattern or need medication refills.
ER: Visit an ER when immediate medical attention is needed. Call 911 or go to an ER if you experience issues like shortness of breath, chest pain, poisoning, severe cuts, burns or bleeding that will not stop.
Visit our Where to Go for Care webpageExternal Link or review our Pediatric Care Flyer (PDF)External Link to learn more about where to go for care.
*If you are experiencing a behavioral health crisis, call 911 or the National Crisis Hotline at 988.